Frequently Asked Questions (FAQs)

Shree Skanda Solutions is a wellness platform that brings online consultations, wellness guidance, appointments, reminders, and Ayurvedic and wellness products together in one place.

We provide a range of wellness services, including:

• Online consultations
• Video consultations
• Audio consultations
• Chat-based consultations
• Wellness sessions
• Appointment booking
• Wellness and Ayurvedic products
• Wellness guidance and support

Click “Register Now” on our website and enter your mobile number and the required details. Registration is quick and simple.

You may be required to create an account or provide basic information to place and track an order, depending on the checkout process.

Select the consultation/service you are interested in, choose an available wellness professional, select your preferred date and time, and complete the booking/payment process.

Depending on the professional and service, consultations may be available through:

• Video call
• Audio call
• Chat

Yes, where the option is available, you can view the available professionals and select your preferred professional based on their profile, expertise and availability.

The duration depends on the service selected. The applicable consultation duration will be displayed while booking.

Yes. Rescheduling may be possible depending on the service and professional's availability. Please contact us as early as possible if you need to change your appointment.

A missed appointment or no-show may not be eligible for a refund. Please refer to our Refund & Cancellation Policy for details.

We take reasonable measures to protect information shared during consultations. Please refer to our Privacy Policy for information about how personal and consultation-related information is handled.

No. Our online wellness services are not intended for emergency situations. If you are experiencing a serious or life-threatening condition, immediately contact an appropriate emergency medical service or healthcare facility.

Our store may offer selected:

• Ayurvedic products
• Herbal products
• Wellness products
• Personal-care products
• Other health and lifestyle products

Product availability may change from time to time.

Not necessarily. Individual requirements can vary. Always read the product label, ingredients, warnings, dosage/usage instructions and storage information before using a product.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns about using a particular product, consult an appropriate healthcare professional.

We do not guarantee that any product will cure, prevent or permanently treat a disease or medical condition.

Products should be used only as directed on the product packaging and in accordance with applicable professional advice.

Product descriptions and packaging information may provide details about ingredients, usage and other relevant information. Please check the product label before use.

Returns depend on the product and the reason for the return. For hygiene, safety and product-integrity reasons, opened or used products may generally not be eligible for return unless the product is damaged, defective, incorrect or otherwise eligible under applicable law.

Please refer to our Refund & Cancellation Policy.

Please contact us within 48 hours of delivery and provide your order number along with photographs/video of the package and product.

We will review the issue and advise you regarding the next steps.

Contact our support team within 48 hours of delivery with your order details and photographs of the product received.

Select the product you want, add it to your cart, provide the required delivery information, select your payment method and confirm your order.

Available payment methods may include online payment options provided through our authorised payment gateway, such as UPI, debit cards, credit cards and other supported methods.

Available options will be displayed during checkout.

Payments may be processed through authorised third-party payment providers. We do not ask customers to share their OTP, PIN, CVV or banking passwords with us.

Orders may generally be cancelled before dispatch, subject to the applicable cancellation terms.

Once an order has been dispatched, cancellation may not be possible.

If an eligible prepaid order is cancelled by us, the applicable refund will be processed according to our Refund & Cancellation Policy.

We aim to deliver eligible products across India, subject to PIN-code serviceability.

Orders are generally processed within 1–3 business days and delivery may generally take 3–7 business days after dispatch.

Actual delivery time may vary depending on your location and courier service.

Where tracking is available, we will provide the applicable tracking details after dispatch.

The delivery partner may attempt delivery again according to its delivery process. Please ensure that your registered mobile number is reachable and that the delivery address is accurate.

Contact us as soon as possible. If the order has not been dispatched, we may be able to update the address.

After dispatch, changes may not always be possible.

Contact us with your:

• Name
• Order/Booking ID
• Date of purchase
• Reason for the refund
• Supporting photographs/documents, where applicable

Our team will review your request according to the applicable Refund & Cancellation Policy.

Once a refund is approved, it is generally processed through the original payment method. Depending on the bank or payment provider, it may take approximately 5–10 business days to reflect in your account.

Generally, a no-show may not be eligible for a refund. However, individual circumstances may be reviewed according to the applicable cancellation policy.

You can contact us for assistance regarding consultations, appointments, orders, payments, shipping or products.