TERMS & CONDITIONS

Welcome to Shree Skanda Solutions.

These Terms & Conditions govern your use of our website, mobile application, wellness consultation services, appointment booking facilities and online store.

By accessing or using our services, you agree to these Terms & Conditions.

1. About Our Services

Shree Skanda Solutions provides a platform for wellness-related services, which may include

• Online consultations
• Video consultations
• Audio consultations
• Chat-based consultations
• Wellness sessions
• Appointment scheduling
• Wellness products
• Ayurvedic products
• Health and wellness information

Specific services available may vary from time to time.

2. User Registration

To access certain services, you may be required to provide:

• Name
• Mobile number
• Email address
• Other information necessary to provide the service

You are responsible for ensuring that the information provided by you is accurate and current.

3. Wellness Consultations

Consultations available through Shree Skanda Solutions are provided by the relevant professional or service provider.

The platform does not guarantee a particular health outcome.

Information available on the website should not be treated as a substitute for emergency medical care or professional medical advice where such care is required.

For serious, emergency or life-threatening conditions, users should immediately contact an appropriate healthcare facility or emergency service.

4. Ayurvedic and Wellness Products

Products sold through the website may include Ayurvedic, herbal, wellness, personal-care or other health-related products.

Customers should:

• Read the product description carefully
• Check ingredients and usage instructions
• Follow the manufacturer's directions
• Check expiry/use-before information
• Consult an appropriate healthcare professional where necessary

Products should not be used as a substitute for appropriate medical treatment.

Where a product is regulated as an Ayurvedic medicine/drug, its claims, labelling and advertising must comply with applicable requirements. The Ministry of Ayush has specifically clarified that state licensing should not be represented as “approval” or “certification” by the Ministry of Ayush.

5. Product Information

We make reasonable efforts to ensure that product information, descriptions, photographs, prices and availability are accurate.

However, minor variations in:

• Packaging
• Colour
• Appearance
• Manufacturer packaging
• Product presentation

may occur.

6. Orders

An order placed through the website constitutes a request to purchase the selected product.

We reserve the right to cancel an order where:

• The product is unavailable
• There is a pricing or listing error
• Payment is unsuccessful
• The order appears fraudulent
• Delivery to the selected location is unavailable
• Required information is incomplete or inaccurate

If an order is cancelled after payment, an eligible refund will be processed according to our Refund & Cancellation Policy.

7. Pricing and Taxes

Product prices displayed on the website may include or exclude applicable taxes as specified during checkout.

Applicable delivery charges and other charges, if any, will be displayed before order confirmation.

The Consumer Protection (E-Commerce) Rules require e-commerce entities to provide relevant information concerning price, delivery, refund, return and other consumer-facing information.

8. Payments

Payments may be processed through third-party payment gateways.

By making a payment, you confirm that you are authorised to use the selected payment method.

Shree Skanda Solutions does not request customers to share their PIN, OTP, CVV or banking password through phone, email or chat.

9. Intellectual Property

All website content, including:

• Logo
• Brand name
• Text
• Graphics
• Images
• Videos
• Software
• Designs
• Layout
• Icons

belongs to Shree Skanda Solutions or its respective licensors and may not be copied, reproduced or commercially used without permission.

10. Prohibited Activities

Users must not:

• Provide false information
• Create fraudulent accounts
• Misuse consultation services
• Attempt unauthorised access
• Interfere with website functionality
• Upload malicious software
• Copy website content without permission
• Use the website for unlawful purposes
• Attempt to misuse or manipulate promotional offers

11. Limitation of Liability

To the extent permitted by applicable law, Shree Skanda Solutions shall not be liable for indirect or consequential losses arising from the use of the website or services.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

12. Force Majeure

We shall not be responsible for delays or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fire
• Epidemics/pandemics
• Government restrictions
• Transportation disruptions
• Internet or technology failures
• Strikes
• Supplier disruptions

13. Governing Law

These Terms shall be governed by the laws of India.

Subject to applicable consumer laws and jurisdictional requirements, disputes shall be subject to the courts having appropriate jurisdiction in Karnataka, India.

14. Contact