SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy applies to Ayurvedic, herbal, wellness and other physical products purchased through the Shree Skanda Solutions website or application.

1. Delivery Locations

We currently aim to deliver products across India, subject to serviceability of the customer's PIN code.

Certain remote or restricted locations may have longer delivery timelines or may not be serviceable.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders may take longer during:

• Public holidays
• Festivals
• Promotional sales
• High-demand periods
• Weather disruptions
• Courier disruptions

3. Estimated Delivery

After dispatch, estimated delivery may generally take:

3–7 business days, depending on the delivery location.

Remote locations may require additional time.

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and not an absolute guarantee.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before the customer confirms the order.

Free shipping may be offered for selected products, locations or minimum order values.

5. Order Tracking

Where tracking is available, customers may receive:

• Courier/shipping partner details
• Tracking number
• Tracking link

Customers are responsible for providing a valid delivery address and reachable mobile number.

6. Incorrect Address

If an order cannot be delivered because the customer has provided an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

If the shipment is returned to us, the customer may be required to pay applicable re-shipping charges.

7. Delayed Delivery

Delivery may be delayed because of:

• Courier issues
• Weather
• Natural disasters
• Government restrictions
• Transportation disruption
• Incorrect address
• Customer unavailability
• Public holidays
• High order volume
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Damaged Package

Customers should inspect the package when delivered.

If the package appears significantly damaged, customers should:

• Take photographs before opening.
• Record an unboxing video where possible.
• Contact customer support within 48 hours.
• Provide the order number and photographs/video.

9. Wrong or Missing Product

If you receive a wrong or missing product, contact us within 48 hours of delivery.

We may request photographs, packaging information and other details to investigate the issue.

10. Undelivered / Returned Shipment

If a package is returned because of:

• Incorrect address
• Customer unavailable
• Repeated failed delivery attempts
• Customer refusal
• Incorrect contact details

we may contact the customer regarding re-delivery.

Additional shipping charges may apply.

11. Product Expiry

We aim to dispatch products with appropriate remaining shelf life.

Customers should check the product label, expiry/use-before date, storage instructions and usage directions before use.

12. Storage & Handling

Certain Ayurvedic or wellness products may have specific storage requirements.

Customers should follow the storage instructions printed on the product packaging.

13. Third-Party Delivery Partners

We may use third-party courier and logistics companies to deliver orders.

Once an order is handed over to the delivery partner, delivery timelines may depend partly on the logistics provider.

14. Contact Us

For shipping-related questions: