PRIVACY POLICY

Shree Skanda Solutions (“Shree Skanda Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, mobile application, wellness consultation services, and online store.

This Privacy Policy explains how we collect, use, store, protect and disclose your information when you access or use our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Billing and delivery address
• City, State and PIN code
• Date of birth or age, where required
• Gender, where required for consultation
• Account/login information

B. Wellness & Consultation Information

When you voluntarily use our consultation services, we may collect information necessary to provide the requested service, which may include:

• Health and wellness information
• Symptoms or concerns shared during consultation
• Medical/wellness history voluntarily provided by you
• Consultation notes
• Prescriptions or recommendations, where applicable
• Uploaded documents or reports
• Appointment and consultation history

Such information will be used only for providing and managing the requested services and related purposes.

C. Transaction Information

For purchases and bookings, we may collect:

• Order details
• Transaction amount
• Payment status
• Invoice information
• Delivery details

We generally do not store complete debit/credit card, UPI or banking credentials on our servers. Payments may be processed through authorised third-party payment gateways.

2. How We Use Your Information

We may use your information to:

• Create and manage your account
• Process product orders
• Process payments
• Schedule consultations and appointments
• Connect you with appropriate wellness professionals
• Deliver products
• Send order and appointment notifications
• Provide customer support
• Maintain consultation records
• Improve our website, application and services
• Prevent fraud, misuse and unauthorised activity
• Comply with applicable laws and regulatory requirements
• Send promotional communications where permitted and where you have provided the appropriate consent

3. Health and Wellness Information

We understand that information shared during wellness consultations may be sensitive.

We will take reasonable measures to restrict access to such information to authorised personnel, professionals and service providers who require the information to provide the requested service.

Users should provide only accurate information that is relevant to their consultation.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain login sessions
• Remember user preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Provide relevant communications

You may control certain cookies through your browser settings.

5. Sharing of Information

We may share information only where reasonably necessary for providing our services, including with:

• Wellness professionals or consultants providing the booked service
• Delivery partners
• Payment gateway providers
• Technology and hosting providers
• Communication/SMS/email service providers
• Customer support providers
• Government or regulatory authorities where legally required

We do not intend to sell your personal information to third parties.

6. Data Security

We use reasonable technical and organisational safeguards designed to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing services
• Maintaining transaction and consultation records
• Customer support
• Legal and regulatory requirements
• Resolving disputes
• Preventing fraud

When information is no longer required, it may be securely deleted or anonymised, subject to applicable legal requirements.

8. Your Rights

Subject to applicable law, you may request information regarding your personal data and may request correction, updating or deletion where applicable.

You may also contact us regarding consent, marketing communications or privacy-related concerns.

India's Digital Personal Data Protection framework and the Digital Personal Data Protection Rules, 2025 establish requirements concerning processing of personal data and related notices/consent mechanisms.

9. Children's Privacy

Our services are not intended to knowingly collect personal information from children without appropriate parental or legal guardian involvement.

Where a service is intended for a minor, the parent/legal guardian should make the booking and provide the necessary information.

10. Third-Party Services

Our website may contain links to or integrations with third-party services, including payment gateways, social media platforms, analytics services and delivery partners.

We are not responsible for the privacy practices of independent third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The revised version will be published on this page with the updated effective date.

12. Contact Us