REFUND & CANCELLATION POLICY

We aim to provide a transparent and customer-friendly cancellation and refund process for our wellness services and products.

A. Consultation Cancellation

Customers may request cancellation of a consultation appointment before the scheduled appointment time.

Cancellation more than 24 hours before appointment

Eligible prepaid consultation fees may be refunded or credited, subject to applicable payment gateway charges or the specific service terms.

Cancellation within 24 hours

Cancellation within 24 hours may be subject to cancellation charges or may be converted into a rescheduling option.

Missed Appointment / No-Show

If the customer fails to attend the scheduled consultation without prior notice, the consultation fee may be non-refundable.

However, Shree Skanda Solutions may provide a rescheduling option at its discretion.

B. Consultation Rescheduling

Customers may request rescheduling by contacting customer support before the scheduled appointment.

Rescheduling is subject to professional availability.

C. Cancellation by Shree Skanda Solutions

If a consultation is cancelled by Shree Skanda Solutions or the assigned professional due to unavoidable circumstances, customers may be offered:

• Rescheduling, or
• Refund of the eligible consultation fee

D. Product Cancellation

Product orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation may not be possible.

E. Damaged or Incorrect Products

If you receive:

• A damaged product
• A wrong product
• A missing product
• A defective product
• A product that is materially different from what was ordered

please contact us within 48 hours of delivery.

Customers may be required to provide:

• Order number
• Photographs/video of the package
• Photographs of the product
• Description of the issue

This helps us investigate and resolve the complaint.

F. Ayurvedic / Health Products

For hygiene, safety and product-integrity reasons, opened or used Ayurvedic, herbal, wellness or personal-care products generally cannot be returned unless the product is defective, damaged, incorrect or otherwise eligible for return under applicable law.

G. Expired Products

Customers should not consume or use products that are past their expiry/use-before date.

If an expired product is received, contact us immediately with photographs and order details.

H. Refund Processing

Approved refunds will generally be processed through the original payment method.

Depending on the payment provider or bank, the amount may take approximately 5–10 business days to appear in the customer's account.

I. Refund Eligibility

Refunds will be considered in accordance with:

• The nature of the service/product
• The condition of the product
• Time of cancellation
• Delivery status
• Applicable law
• Payment gateway conditions

Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable Indian law. The e-commerce rules require applicable entities to provide information on returns/refunds and prohibit refusal of refunds in certain circumstances, including defective, deficient, spurious or materially misrepresented goods/services.

J. Non-Refundable Situations

Refunds may not be available where:

• The customer changes their mind after using the product
• The product has been opened/used contrary to return conditions
• Incorrect delivery information was provided by the customer
• The customer refuses delivery without a valid reason
• A consultation was missed without notice
• The customer has already received and consumed/used the product

This is subject to applicable statutory consumer rights.

K. How to Request a Refund

Please contact: